Frequently Asked Questions

We serve the greater Atlanta area, including the surrounding suburbs.

Yes, our technicians are IICRC-certified and have extensive experience in water damage restoration.

Yes, we offer warranties on our restoration services to give you peace of mind.

Clear the affected area of any belongings and keep pets and children away for their safety. Our team will handle the rest.

911 Restoration of Atlanta serves all neighborhoods in Atlanta, GA, and surrounding areas. We provide fire and smoke damage restoration services to both residential and commercial properties.

We offer 24/7 emergency services and can be at your location within 60 minutes to start the restoration process.

Our team is IICRC-certified and follows all industry standards for fire and smoke damage restoration.

Yes, we work with all major insurance companies to assist you in filing claims and getting the coverage you deserve.

Clear out any valuable personal items, keep pets and family members safe, and contact 911 Restoration of Atlanta immediately to secure your property.

911 Restoration of Atlanta offers 24/7 emergency services and can typically respond within 60 minutes to any mold or water damage emergency.

We proudly serve Atlanta, GA, and the surrounding areas, providing comprehensive mold removal and emergency restoration services.

Yes, all of our technicians are certified and trained in the latest mold remediation techniques.

Yes, we stand by our work and offer warranties for our mold removal services to ensure your complete satisfaction.

We offer 24/7 emergency services, so we can typically respond within 60 minutes of your call, ensuring that the cleanup process begins immediately.

Yes, we serve the entire Atlanta metro area and surrounding regions. Give us a call to confirm if you're within our service area.

Absolutely. All of our technicians are IICRC-certified, which means they meet the highest industry standards for sewage cleanup and restoration.

We stand behind our work with a satisfaction guarantee, ensuring you’re happy with the results.

At 911 Restoration of Atlanta, we understand that time is critical when it comes to sanitization and disinfection, especially after a disaster. That's why we offer 24/7 emergency services. In most cases, we can arrive at your location within 60 minutes, depending on your area. Our rapid response ensures that we begin the cleaning process as soon as possible to minimize health risks and property damage.

We proudly serve the entire Atlanta metropolitan area and its surrounding communities. Whether you're in the heart of Atlanta or in nearby suburbs, our team is ready to provide fast, efficient sanitization and disinfection services for both residential and commercial properties. If you’re unsure whether we service your location, feel free to contact us, and we’ll provide you with the details.

Yes, all of our technicians are fully certified and trained in the latest sanitization and disinfection methods. We follow CDC, EPA, and OSHA guidelines to ensure that all cleaning processes meet or exceed industry standards. Our team is also equipped with the latest equipment and EPA-approved disinfectants to effectively handle any situation, from viral outbreaks to after-disaster cleaning.

We use EPA-approved disinfectants that are both effective against a wide range of pathogens, including viruses, bacteria, and mold, and safe for residential and commercial use. These disinfectants are non-toxic and safe for use in homes, even around children and pets. However, as a precaution, we recommend that people and pets avoid treated areas until the disinfection process is complete and surfaces are dry.

To ensure a smooth and efficient process, we recommend that you tidy up areas that need to be disinfected by removing clutter and personal items. For office spaces, it’s helpful to clear off desks and counters. In homes, please ensure that high-traffic areas and commonly touched surfaces are accessible to our team. If you have any specific instructions or concerns, let us know beforehand, and we’ll accommodate your needs.

The length of the process depends on the size of the space and the level of cleaning required. For smaller residential properties, the service may take a few hours. Larger commercial spaces or areas with extensive contamination may require a full day or more. Our team works efficiently without compromising on quality, and we’ll provide you with an estimated timeframe during our initial assessment.

Yes, we stand by the quality of our work. 911 Restoration of Atlanta guarantees that your property will be thoroughly sanitized and disinfected according to the highest industry standards. If, for any reason, you are not satisfied with the service, please contact us, and we will make it right. Our goal is to ensure your complete peace of mind.

In many cases, sanitization and disinfection services following a disaster, such as a fire, flood, or mold infestation, may be covered by your homeowner’s or business insurance policy. Our team at 911 Restoration of Atlanta is experienced in working with insurance companies and can assist you in navigating the claims process. We will provide detailed documentation and communicate with your insurer to help you get the coverage you need.

Maintaining a clean environment post-disinfection is essential to preventing the recontamination of your property. We recommend regular cleaning of high-touch surfaces, practicing good hand hygiene, and maintaining proper ventilation in both residential and commercial spaces. For businesses, setting up a routine professional cleaning schedule can help reduce the risk of future contamination.

We aim to respond within 24 hours to all asbestos removal requests.

We serve Atlanta and surrounding areas, including Marietta, Decatur, and Roswell.

Yes, all of our asbestos abatement contractors are fully licensed and certified.

Yes, we provide a warranty on all asbestos removal services to ensure your property remains asbestos-free.

We recommend avoiding the area where asbestos is located and allowing our professionals to handle all preparations.

At 911 Restoration of Atlanta, we understand the urgency of storm damage situations. That's why we offer 24/7 emergency services. In most cases, we can be at your location within 60 minutes of your call. Our rapid response is designed to prevent further damage and begin the restoration process immediately, ensuring your property is secure and safe as quickly as possible.

We proudly provide storm damage restoration services across Atlanta and the surrounding areas. Whether you're located in the city or in neighboring suburbs, our team is ready to assist with your storm damage needs. If you're unsure if we service your area, feel free to give us a call, and we'll confirm how we can help.

Yes, all of our technicians are fully certified and highly trained in storm damage restoration. They possess the knowledge and experience to handle a wide range of storm-related issues, from wind and water damage to structural repairs and cleanup. Our team stays up-to-date with industry best practices and safety standards to ensure your property is restored with the highest level of care.

After a storm, safety is the top priority. First, make sure all occupants are safe and avoid any areas with downed power lines or significant structural damage. If water damage is present, turn off the electricity to avoid electrical hazards. Then, contact 911 Restoration of Atlanta immediately for our 24/7 emergency response. We will assess the damage and begin the restoration process quickly to minimize further issues.

The duration of the restoration process depends on the extent of the damage. Minor repairs, such as fixing broken windows or addressing small water leaks, may take only a few days. However, extensive damage involving structural repairs, water removal, and mold remediation can take several weeks. After an initial inspection, we’ll provide a detailed timeline based on your property’s specific needs.

In most cases, storm damage is covered by homeowners or commercial property insurance policies. At 911 Restoration of Atlanta, we have experience working with various insurance companies and can assist you throughout the claims process. We will document the damage, communicate with your insurer, and help ensure you receive the coverage you’re entitled to for your restoration needs.

We handle a wide range of storm damage, including wind damage, water damage, flood cleanup, fallen tree removal, roof damage, and structural repairs. Whether your property has suffered minor or severe damage, we have the expertise and equipment to restore it to its pre-damage condition.

Mold growth can occur quickly after water damage, so we take immediate action to prevent it. After removing standing water, we thoroughly dry affected areas using industrial-grade dehumidifiers and moisture detection technology. We also apply antimicrobial treatments to prevent mold growth. If mold is already present, we offer full mold remediation services to eliminate it safely.

Yes, we provide comprehensive storm damage restoration services for both residential and commercial properties. For businesses, we understand the importance of minimizing downtime. Our team works efficiently to restore your property so that your operations can resume as soon as possible, with minimal disruption.

Absolutely. In the aftermath of a storm, it’s crucial to secure your property and prevent further damage. We offer emergency board-up and tarping services to temporarily protect your home or business while permanent repairs are being arranged.